fortunegaming Privacy Policy for Filipino Players

When you register on fortunegaming, we collect the personal details you provide directly — including your full name, date of birth, registered mobile number, and preferred payment method details such as your GCash or Maya account identifier. We also collect information generated by your use of the platform, including login timestamps, device type, browser information, IP address, and your activity history such as games played and sports events viewed. This usage data helps us improve platform performance, detect suspicious activity, and ensure that the experience is optimised for Android users across the Philippines. During identity verification, we may collect copies of government-issued identification documents in accordance with Philippine regulations applicable to online gaming operators. All data collection is limited to what is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for account operation and regulatory compliance.

Your personal information is used primarily to create and maintain your fortunegaming account, process PHP deposits and withdrawals via GCash and Maya, and verify your identity in accordance with applicable Philippine gaming regulations. We also use your data to personalise your platform experience — for example, by surfacing sports events and jackpot games relevant to your activity history. Platform usage data is analysed in aggregate to improve reliability, load times, and feature availability across Android devices used by Filipino players. Where you have opted in, we may use your contact details to send you relevant platform updates, promotional information, or responsible gaming reminders — you can opt out of marketing communications at any time through your account settings. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell or rent your personal information to any third party for their own marketing purposes.

fortunegaming does not sell, lease, or trade your personal information to third parties for commercial marketing purposes under any circumstances. We may share your data with trusted service providers who assist in operating the platform — such as payment processors that facilitate GCash and Maya transactions, identity verification partners, and cloud infrastructure providers — but these parties are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose personal information, we will comply with that legal obligation and, where permitted, will notify you promptly. If fortunegaming is acquired or merged with another entity in the future, your personal information may be transferred as part of that transaction, and you will be notified in advance of any change to the terms governing that data. All third parties who receive your data are required to treat it with the same level of care and confidentiality that fortunegaming applies internally.

As a registered player based in the Philippines, you have the right to access the personal information we hold about your account, request corrections to any inaccurate data, and ask for a copy of your data in a portable format. You may also request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply under Philippine gaming regulations. If you believe that your data has been processed in a manner that violates this Privacy Policy or applicable law, you have the right to lodge a complaint with the appropriate Philippine data protection authority. To exercise any of these rights, contact the fortunegaming support team using the details provided on the FAQ page — we aim to respond to all data rights requests within 15 business days. You also have the right to withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before the withdrawal.

fortunegaming applies industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Data transmitted between your device and our servers is protected using encryption protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. We regularly review our security practices and update them in response to emerging threats relevant to the online gaming environment in the Philippines. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements and within the timeframes prescribed by law. You can help keep your account secure by using a strong, unique password and by not sharing your login credentials with anyone — if you suspect unauthorised access to your account, contact us immediately through the FAQ page.

We retain your personal information for as long as your fortunegaming account is active and for such additional periods as are required by Philippine gaming regulations or other applicable law — typically this includes a minimum retention period for transaction records and identity verification data. When your account is closed, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required to comply with a legal obligation, resolve a dispute, or enforce our terms. fortunegaming uses cookies and similar tracking technologies on the platform to maintain your session, remember your preferences, and analyse usage patterns to improve the service. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform on your Android device. For a full breakdown of the cookies we use and how to manage them, visit the FAQ page where our support team can provide further guidance specific to your browser and device type used in the Philippines.